Refund policy

REFUND & RETURN POLICY

At BadByrd, every single piece is made to order fresh—straight from the press when you click buy. Because we operate on a custom, print-on-demand model to avoid extra waste, all sales are final. We do not offer returns or exchanges for change of mind or incorrect size selection.

Please review the sections below regarding how we handle specific order issues.

1. WRONG SIZE?

  • Our Policy: Since every item is printed specifically for you, we do not accept returns or exchanges if you ordered the wrong size. Please check our sizing chart on the product page carefully before purchasing.
  • The Only Exception: If we make an error on our end (for example, you ordered a Medium and we shipped a Large), we will fix it immediately and send you the correct size free of charge.

2. IF WE MASH IT UP (Defects / Misprints / Damaged Items)

  • Our Policy: If your gear arrives with a print defect, crooked design, burst seams, or damage sustained during transit, we take full responsibility.
  • How to File a Claim:
    1. Take a clear photo showing the defect or damage.
    2. Email the photo along with your Order # to realbadbyrd@gmail.com within 25 days of the delivery date.
  • Resolution: We will gladly send you a fresh replacement at no extra cost, or issue a full refund.

3. THE "DIPPY PACKAGE" (Marked as Delivered, but Missing)

  • Step 1: Wait 2–3 business days after receiving the "Delivered" notification. Drivers sometimes mark packages delivered early or leave them with a neighbor.
  • Step 2: Check with family, housemates, or neighbors to ensure it wasn't picked up on your behalf.
  • Step 3: If 3 business days have passed and it is still missing, email us at realbadbyrd@gmail.com. Once verified, we will run a replacement or issue a store credit/refund.

4. WRONG ADDRESS PROVIDED AT CHECKOUT

  • Customer Responsibility: Please double-check your shipping address before placing your order. We cannot fix address errors once an order has shipped.
  • Reshipping Fees: If a package is returned to our facility due to an incomplete or incorrect address provided at checkout, the customer is responsible for the re-shipping costs to send it to the corrected address.